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SOUWA values the privacy and personal data protection of our customers, website visitors and everyone who contacts us. This policy explains how we collect, use, disclose and safeguard your personal data.
This English version is a translation provided for convenience. If there is any difference between the two, the Thai version applies.
We may collect the information needed to provide our services, such as your first and last name, phone number, email, billing or shipping address, order details, proof of payment and contact history, as well as website usage, device and cookie data.
When you pay through a payment service provider, certain financial information may be processed directly by that provider under its own policies and security measures.
We use personal data to receive and confirm orders, process payments, deliver products, communicate with you, provide after-sales service, handle exchange, return or refund requests, comply with laws and accounting requirements, and improve our products, services and website experience.
We send news, promotions or marketing information only with your consent or where permitted by law, and you can opt out at any time.
We may disclose data, only as necessary, to relevant service providers such as shipping companies, payment service providers, website and data-hosting providers and technology providers, as well as government agencies or authorities with legal power.
We will not sell or rent your personal data to third parties for commercial gain without permission.
We retain personal data only for as long as necessary for the stated purposes or as required by law. After that, data is deleted, destroyed or anonymised as appropriate.
Under personal data protection law, you may have the right to access or obtain a copy of your data, correct it, have it deleted or destroyed, restrict its use, object to processing, withdraw consent, receive or transfer your data, and lodge a complaint with the competent authority.
Withdrawing consent does not affect processing lawfully carried out before the withdrawal.
We use appropriate measures to protect personal data and reduce the risk of loss or of unauthorised access, use, alteration or disclosure.
If you have questions about this policy or wish to exercise your rights regarding your personal data, please contact